Ep.85/ BFCM CUSTOMER RETENTION
Brumate, Loop, & Ryder Ecommerce LIVE on customer retention through the holidays (Part 2)
Today we have a special episode for you! On sept 7th 2023, Malomo hosted our fist ever live podcast with some amazing partners of ours. This live podcast is broken up into two sessions and this is the second of two. Part 1 was focused on how to best prep for Black Friday/Cyber Monday (or BFCM) from both a marketing and CX brand perspective while part 2 was focused on how to best retain holiday customers from a brand and SaaS POV. A special thank you to our panelists: Colin Waters, Assistant Director of Customer Experience at Brumate, Katy Eriks, Director of CX at SuitShop, Max Conley, Director of Ecommerce at Raaka Chocolate, Ryan Powell, Group Director of Marketing & Partnerships at Ryder Ecommerce, Vaishali Ravi, Product Marketing Manager at Loop, and Malomo’s very own Noah Rahimzadeh and Yaw Aning! Malomo is currently running our Tracking Page Contest until 10/2/2023 and it is open to all Shopify/Shopify+ brands and agencies. Check it out here:
